Terms & Conditions – Mama Sleep Club
The purchase of a sleep programme consultation (the “Consultation”) constitutes acceptance of these Terms and Conditions.
Full payment for all Mama Sleep Club services is required at the time of booking a Consultation with Mama Sleep Club (Lucy MacGregor).
If a Consultation is cancelled by the Client (being the individual who pays for and receives the Consultation), the following cancellation terms apply:
○ Less than 24 hours’ notice: no refund will be issued
○ Between 24 and 48 hours’ notice: 50% of the full fee will be refunded
○ More than 72 hours’ notice: 100% of the fee will be refunded
4.Where a Client provides evidence of exceptional circumstances resulting in a cancellation within 24 hours of the scheduled Consultation, Mama Sleep Club may, at its sole discretion and on a case-by-case basis, offer a rescheduled appointment within a reasonable timeframe of the original booking.
5.Mama Sleep Club reserves the right to cancel or reschedule Consultations at short notice due to personal circumstances or events beyond its reasonable control. In such circumstances, the Client will be offered either a full refund or alternative appointment dates.
6.In respect of each sleep programme (the “Programme”) provided by Mama Sleep Club, the Client agrees that the Programme is for their personal use only and must not be shared, transferred, sold, or provided to any third party who is not a Client.
7.Any advice provided by Mama Sleep Club is intended for general sleep guidance purposes only and does not constitute medical advice. It is not a substitute for advice, diagnosis, or treatment from a GP or other qualified medical professional.
8.Mama Sleep Club provides advice based on its professional training, experience, and best judgment; however, it does not guarantee specific outcomes and accepts no liability for results not achieved following the Consultation or Programme.
9.If a Client’s child has a known or suspected underlying medical or health condition, Mama Sleep Club reserves the right to decline or discontinue the Consultation. In such cases, a full refund will be issued.
10.Mama Sleep Club is contactable Monday to Friday between the hours of 8:00am and 8:00pm. Contact outside of these hours, including Saturdays and Sundays, is provided at Mama Sleep Club’s discretion and is not guaranteed. Clients will be notified in advance where weekend availability is limited or unavailable. All communications will be responded to within a reasonable timeframe, subject to personal circumstances, public holidays, periods of leave, or other circumstances beyond Mama Sleep Club’s control.
11.Mama Sleep Club may agree, on a case-by-case basis, to travel to clients located outside of Milton Keynes. Where travel is required, the Home Consultation fee will be adjusted to cover all reasonable expenses incurred, including but not limited to travel costs, travel time, and accommodation.
12.Mama Sleep Club reserves the right to immediately cease the provision of services in exceptional circumstances, including but not limited to abusive, threatening, or harassing behaviour directed towards any member of the Mama Sleep Club team.
13.Mama Sleep Club reserves the right to amend or update these Terms and Conditions at any time. The version in force at the time of booking shall apply to the Consultation